GD Star Rating
Having spent the past week or 2 with 9 spread sheets full of supplier, customer and all our past order data and no where for them to go. I set about selecting a new piece of software for us to use as a CRM (Customer Relationship Management).
The term CRM is used very broardly in the tech world to describe a whole maner of things. Usually anything to do with tasks and opportunities and project management etc is scooped into the term CRM.
Something we have been careful not to do with our new order process system is bulk it out with loads of features that go beyond what we originally designed it for.
ProMart is brilliant for managing orders start to finish and knowing where everything is upto. However we needed to look at a database system that could look after customer interactions and was fast and easy to search for contacts and viewing all the extra information about a client that can be stored.